Box Chain Necklace Twisting

Question: I received a small box-chain 14K gold necklace for Christmas and it twists when I wear it. Even when I am not wearing it the twists will completely straighten out. Does this indicate a problem in the quality of the necklace’s construction?
PS- There are not any kinks or knots, just twisting. (Not uniformly twisted throughout the chain either.)

Answer: The problem you are having does not sound consistent with normal box chains. I would suggest returning the chain. A well constructed box chain will not twist and kink the way you describe from only one day of wear.

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